What is the significance of quality management to an organization?


What is the significance of quality management to an organization?

Quality Management:

Quality management is the art of coordinating and undertaking various activities within an organization in line with specific standards such as product quality and process planning. Quality management contains four key attributes, including planning, control, assurance, and quality improvement. Quality management is crucial in the operationalization of an organization and its overall success.

Answer and Explanation:

Quality management is one factor that determines the financial and market success of an organization. All the four processes mentioned earlier are important in ensuring quality management. One advantage of quality management is creating a concise plan in the operation of an organization. Quality management ensures that the organization meets its specific and broad objectives in its path to success. Additionally, quality management ensures that all the stakeholders within an organization work in harmony towards the same goals. Besides improving the company's products and services, quality management ensures that the company maintains accountability and responsibility on a higher level. Quality management also enhances the processes involved in meeting the customers' expectations and needs. Some quality management techniques include the six sigma, top-down, and bottom-up techniques.

Learn more about this topic:

Total Quality Management in the Field of Organizational Behavior


Chapter 6 / Lesson 3

Total Quality Management in the field of Organizational Behavior focuses on continuous improvement and quality of production and delivery. Learn more about this approach, quality as a culture, and the six sigma philosophy.

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