The self-serving bias suggests that feedback provided to employees in performance reviews is very...
Question:
The self-serving bias suggests that feedback provided to employees in performance reviews is very likely to be distorted by recipients. Indicate whether the statement is true or false.
Self-Serving Bias
Self-serving bias can be blinding and create inaccurate perceptions about one's self. Self-serving bias refers to one's view of themselves in regards to the application of positive or negative impacts.
Answer and Explanation:
The answer is true.
The self-serving bias is one's tendency to give themselves credit for positive incomes and blame others for negative outcomes. This tendency creates a fallacy in the person's head and mitigates their ability to receive feedback.
Ask a question
Our experts can answer your tough homework and study questions.
Ask a question Ask a questionSearch Answers
Learn more about this topic:

from
Chapter 3 / Lesson 1Self-serving bias is an individuals' tendency to think they are responsible only for positive outcomes. Explore common scenarios of morality and self-serving bias in social science professions, and understand the need for self-monitoring.
Related to this Question
- Employees who self-promote receive lower performance evaluations than employees who ingratiate. Indicate whether the statement is true or false.
- The primary disadvantage of using peers to appraise performance is that they do not work closely enough with evaluated employees to provide useful feedback. Indicate whether this statement is true or false.
- Very few 360-degree feedback systems ask the employee to provide ratings of his/her own performance. Indicate whether this statement is true or false.
- Ideally, feedback about performance should be received directly as the employee does the job, rather than from management on an occasional basis. Indicate whether the statement is true or false.
- Performance appraisals are undertaken before an employee is hired to help the employer screen candidates. Indicate whether the statement is true or false.
- Discussions of negative employee performance must focus on the deficiency, not the person. Indicate whether this statement is true or false.
- The alternation ranking method of performance appraisals can be problematic and unfair if all employees have excellent job performance. Indicate whether this statement is true or false.
- Indicate whether the statement is true or false: The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors.
- With job enrichment, employees should be given more authority over their work and provided with timely feedback on their performance. Indicate whether this statement is true or false.
- Employee feedback programs are designed to let employees evaluate their superiors. Indicate whether this statement is true or false.
- Managers who receive feedback from subordinates who identify themselves view the upward appraisal process more negatively than do managers who receive anonymous feedback. Indicate whether this statement is true or false.
- In a 360-degree review, the supervisor, peers, the employee, and other key employees evaluate the employee's performance. Indicate whether the statement is true or false.
- 360-degree feedback is sometimes called the wheel of feedback because ratings are collected from all around an employee. Indicate whether this statement is true or false.
- Employees who think HR practices are established to improve performance and benefit workers reciprocate these feelings with greater commitment and performance. Indicate whether the statement is true or false.
- Neutralizers reduce the importance of the leader while providing a direct benefit to employee performance. Indicate whether this statement is true or false.
- Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well. Indicate whether this statement is true or false.
- Organizations use customer appraisal because it demonstrates a commitment to the customer and holds employees accountable. Indicate whether this statement is true or false.
- Indicate whether the following statement is true or false: Multisource assessments involve the employee's supervisor as well as other sources that are familiar with an employee's job performance.
- People with high self-esteem tend to readily dismiss negative feedback, therefore getting very little advantage from such feedback. Indicate whether the statement is true or false
- Performance appraisal is an informal system of review and evaluation of individual or team task performance. Indicate whether this statement is true or false.
- Indicate whether the following statement is true or false: Employee self-appraisals are an accurate way of measuring on-the-job performance.
- "Feedback influences self-efficacy." Indicate whether the statement is true or false.
- Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback. Indicate whether this statement is true or false.
- Indicate whether the following statement is true or false: A company that tells managers that only 10 percent of their subordinates can receive excellent performance ratings and an additional 12 percent must receive unacceptable rankings is using a percen
- With the anniversary approach for performance reviews, all employees are evaluated at approximately the same time. True or false?
- Ego-focused workers will use feedback to channel their mental activity toward their task. Indicate whether the statement is true or false.
- "As compared to observer-ratings surveys, self-reporting surveys are a better predictor of success on the job." Indicate whether the statement is true or false.
- Indicate whether the statement is true or false. Although managers are likely to create employee performance appraisal forms and processes, it is the HR department that actually assesses employee performance.
- Indicate whether the following statement is true or false: Supervisors use performance appraisal as a means for helping employees improve future performance.
- Studies indicate that the idiosyncratic biases of appraisers account for the largest percentage of observed variances in performance ratings. Indicate whether this statement is true or false.
- Employee performance and behavior is influenced by only factors related to themselves and the job. Factors related to the organization and the manager have little effect on employee performance. Indicate whether the statement is true or false.
- Indicate whether the following statement is true or false: Although a company can better match employees with jobs they like, staffing does not influence organizational performance.
- Desired behaviors may be appropriate as evaluation criteria because if they are recognized and rewarded, employees tend to repeat them. Indicate whether this statement is true or false.
- Performance management is a formal system of review and evaluation of individual or team task performance. Indicate whether this statement is true or false.
- Automated performance reviews have allowed managers to review their subordinates without discussions, which is efficient but misses critical opportunities for growth, motivation, and relationship-building. a. True b. False
- BARS emphasizes the results of job performance as much as it does the performance behaviors themselves. Indicate whether this statement is true or false.
- The critical incident method forces supervisors to consider all the important aspects of an employee's performance. Indicate whether this statement is true or false.
- Graphic rating scales allow managers to quantify results quickly and compare the performance ratings of employees. Indicate whether the statement is true or false.
- Job evaluations are used to determine the pay scale of all employees in an organization from hourly workers to the CEO. Indicate whether this statement is true or false.
- Extroversion is a valid predictor of strong performance for managers and sales personnel. Indicate whether the statement is true or false.
- It is unlikely that a manager can positively influence the self-efficacy of subordinates. Indicate whether the statement is true or false.
- One advantage of pay-for-performance compensation systems is the relative ease of accurately assessing an employee's actual contribution to the company. Indicate whether this statement is true or false.
- True or false? Sales managers use sales reports, personal observations, and customer surveys to assess the performance of sales force members.
- Organizations should schedule regular performance appraisals, and at these reviews cover whether the employee's current skills and performance are consistent with his or her career aspirations. Indicate whether this statement is true or false.
- Paired comparison is a rating approach that involves keeping a record of uncommonly good or undesirable examples of an employee's work-related behavior and reviewing it with the employee at predetermined times. a. True b. False
- True or false? A feedback gap occurs when managers avoid giving negative feedback and employees avoid seeking it.
- Loyalty is defined as an active, constructive response to a negative work event in which individuals attempt to improve the situation. Indicate whether this statement is true or false.
- If employees believe that hard work will lead to good performance and that they will receive low valence rewards according to their performance, then they will most likely feel highly motivated. Indicate whether the statement is true or false.
- Participation decreases the likelihood that employees will work for rewards and outcomes they value. Indicate whether the statement is true or false.
- The rating scale method requires keeping written records of highly favorable and highly unfavorable employee work actions. Indicate whether this statement is true or false.
- Indicate whether the following statement is true or false: Having a low selection ratio allows an assessment method to have a maximal impact on improving the performance of the people hired.
- Indicate whether the following statement is true or false: Feedback to employees is very important in enhancing employee motivation for goal attainment.
- A gainsharing pay plan pays for individual performance based on performance appraisal ratings. Indicate whether the statement is true or false.
- The organizational culture, or general atmosphere in the company, has proven to be a weak influence on employee performance and behavior. Indicate whether the statement is true or false
- Those with a performance-proven orientation focus on demonstrating their competence so that others will not think poorly of them. Indicate whether this statement is true or false.
- Job performance is formally defined as the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment. Indicate whether this statement is true or false.
- Focusing on an employee's potential during a performance appraisal ensures that more effective career planning and development will occur. Indicate whether this statement is true or false.
- An individual's involvement with, satisfaction with, and enthusiasm for the work he or she does is known as employee engagement. Indicate whether the statement is true or false.
- Workers around the world prefer rewards based on seniority over rewards based on performance and skills. Indicate whether the statement is true or false.
- An effective way of benefiting from criticism is to act as a detached observer looking for useful information. Indicate whether the statement is true or false.
- Indicate whether the statement is true or false. \\ The biggest complaint heard about performance appraisals is that they only happen periodically, generally once a year, and most employees don't receive ongoing feedback on the job.
- Indicate whether the following statement is true or false: In adaptive cultures, employees often receive rewards linked directly to their performance and to the performance of the company as a whole.
- Indicate whether this statement is true or false. Performance appraisals assume that the employee understood what his or her performance standards were.
- The judgment of the evaluator plays an important role in subjective criteria used to do performance evaluations. Indicate whether the statement is true or false.
- Feedback refers to the process of sending information concerning the effectiveness of one's actions and performance. Indicate whether the statement is true or false.
- Tracking your own performance on the job can help increase the motivational impact of your goals. Indicate whether the statement is true or false.
- Self-generated feedback is a more powerful motivator than externally generated feedback. Indicate whether the statement is true or false.
- Front-line employees or operational level employees are viewed as being on the "firing line" and are often the last to hear comments from people outside the organization. Indicate whether the statement is true or false.
- Performance appraisal may be the single largest contributor to organizational effectiveness. Indicate whether this statement is true or false.
- Employees with transformational leaders tend to have higher levels of task performance. Indicate whether this statement is true or false.
- Bonuses based on the overall performance of the organization make a symbolic statement recognizing the shared purpose and responsibility of all employees and organizational units. Indicate whether the statement is true or false.
- Customer service rewards for salespeople are typically individual-based, team-based, or plant-based. Indicate whether this statement is true or false.
- Pay-for-performance is likely to enhance the spirit of cooperation in an organization, as employees will work to help one another improve their job performance. Indicate whether this statement is true or false.
- The critical incidents method of performance evaluation focuses the evaluator's attention on the difference between executing a job effectively and executing it ineffectively. Indicate whether the statement is true or false.
- Experts recommend performing evaluations on hiring anniversaries rather than on a calendar basis in order to make essential comparisons between employees. Indicate whether this statement is true or false.
- One of the benefits of having a clear mission and vision is the promotion of a sense of shared expectations among all managers and employees. Indicate whether the statement is true or false
- A positive relationship exists between telecommuting and supervisor performance ratings. Indicate whether the statement is true or false.
- When evaluating a work group's performance, a manager credits the group's successes but overlooks its failures. This manager's evaluation is an example of team halo effect. Indicate whether the statement is true or false.
- Consider a customer service representative who contributes more inputs to his job than his referent, but who receives the same outcomes as his referent. This situation exemplifies overpayment inequity. Indicate whether the statement is true or false.
- Interviewers can make perceptual judgments that are often inaccurate during an employment interview. Indicate whether the statement is true or false.
- Encouraging employees to participate in decision-making is a feature of paternalism. Indicate whether the statement is true or false.
- BARS is a rating approach that involves keeping a record of uncommonly good or undesirable examples of an employee's work-related behavior and reviewing it with the employee at predetermined times. Indicate whether this statement is true or false.
- When employees are evaluated only on outcomes, they may be pressured to do whatever is necessary to look good on the outcomes, and not be concerned with how they got those results. Indicate whether the statement is true or false.
- To ensure that a performance appraisal is legally defensible, a supervisor should use only one performance appraisal tool. Indicate whether this statement is true or false.
- True or false? The study of organizational behavior clearly indicates that managers should be held accountable for task performance results but not job satisfaction results since job satisfaction results are the domain of employees.
- Supervision satisfaction reflects employees' feelings about their coworkers and their bosses. Indicate whether this statement is true or false.
- Forced ranking systems can force managers to give bad evaluations to good performers. Indicate whether this statement is true or false.
- Social networking sites and their applications can be used to monitor employee performance. Indicate whether this statement is true or false.
- Accountability is an individual's willingness to report success or failure regarding expected job outcomes to his or her manager or other superiors in the chain of command. Indicate whether the statement is true or false.
- Feedback from BARS can help an employee develop and improve over time. Indicate whether this statement is true or false.
- The availability of recruits and employees for an organization has an effect on its performance. True False
- Interviews are valid predictors of success on the job, which is why they are commonly used to evaluate applicants. Indicate whether this statement is true or false.
- True or False: With the anniversary approach for performance review, all employees are evaluated at approximately the same time. True or False: Together, job analysis and competency modeling establish
- The goal for a supervisor conducting a satisfactory-not promotable appraisal interview is to maintain satisfactory performance by finding incentives that are important to the person. Indicate whether this statement is true or false.
- Indicate whether this statement is true or false. \\ The HR department monitors the performance appraisal system, but it is typically not involved in rating employees.
- If you have high self-esteem you are probably secure enough to be able to profit from some negative feedback. Indicate whether the statement is true or false
- A halo error occurs when a manager generalizes one negative performance feature to all aspects of employee performance. Indicate whether this statement is true or false.
- When firms use realistic job previews, the likely result is a decrease in recruitment effectiveness since the negative aspects of the job are revealed. Indicate whether the statement is true or false.
- HR managers use performance appraisal data for recruitment, selection, compensation, and training purposes. Indicate whether this statement is true or false.
- The evidence indicates that satisfied employees increase customer satisfaction and loyalty. Indicate whether the statement is true or false.