The amount of time between when a customer places an order for a product or requests a service to...
Question:
The amount of time between when a customer places an order for a product or requests a service to when the product or service is delivered to that customer is called:
a. customer-response time.
b. order receipt time.
c. order delivery time.
d. manufacturing lead time.
Lead Time:
The lead time, an accounting term, pertains from the initiation to completion of the process cycle. Lead time, in the manufacturing process, is the period from planning or purchasing of materials to delivery of goods.
Answer and Explanation: 1
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View this answer- The correct answer is a. customer-response time
A customer-response time is a period from the customer's purchase of a product or service to the...
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Building Customer Loyalty With Good Customer Service
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Loyalty is important to maintaining a successful business. Learn how to build and maintain customer loyalty with good service through quick response times, patience, ready knowledge, friendliness, good follow up, and caring practices.
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