How can the management of quality contribute to competitive advantage?

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Quality management:

This is the process that involves quality control, quality planning, quality improvement and quality assurance to produce products and services in a consistent manner.

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Implementing Total Quality Management (TQM) in an Organization

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Chapter 15 / Lesson 3

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Through total quality management (TQM), an organization can improve earnings, customer and employee satisfaction, and supplier relationships. Explore the necessary steps to implement TQM in an organization.

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How can the management of quality contribute to competitive advantage?

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Quality management:

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