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Customers enter the waiting line to pay for food as they leave a cafeteria on a first-come,...

Question:

Customers enter the waiting line to pay for food as they leave a cafeteria on a first-come, first-served basis. The arrival rate follows a Poisson distribution, while service times follow an exponential distribution. If the average is four per minute and the average service rate of a single server is seven per minute, what proportion of the time is the server busy?

a. 0.43

b. 0.57

c. 0.75

d. 0.25

e. 0.33

Service rate:

The pace of service or service availability in a firm is determined by the service rate, a performance statistic used in operations. It refers to the system's rate of serving clients.

Answer and Explanation: 1

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Option 'b' is the correct answer.

Computation of the proportion of time where the service is busy:

{eq}\begin{align*} {\rm{Portion}}\;{\rm{of}}\;{\...

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Operational Metrics & Customer Service

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Chapter 2 / Lesson 3
924

Operational metrics are the measures of the various processes in a specific business. Learn how these metrics can inform customer service by focusing on effective and efficient customer satisfaction.


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