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As a strategy to increase productivity, employee engagement, and better customer service,...

Question:

As a strategy to increase productivity, employee engagement, and better customer service, organizations are paying higher than competitors' wages. Indicate whether this statement is true or false.

Customer Services:

It is provided by an organization to their customer who purchases their goods and services. It includes customer complaints, delivery of product and services. It provides one-to-one interaction with a customer.

Answer and Explanation:

The above statement is true.

Explanation:

The organization is paying higher wages to an employee and worker for increasing the organization productivity. They pay a higher amount than the competitor's wages. It helps an organization for retaining the productive employee in an organization. It also helps an organization for providing better customer services.


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What Is Customer Service? - Definition, Types & Role in Marketing

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Chapter 5 / Lesson 8
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What is customer service? Learn the customer service definition and see the different types. See the characteristics and tips for good customer service.


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